Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to predict or control the outcome of a game. Every wager can result in a win or a loss, and previous results do not determine what happens next. A result that has not appeared for some time is not necessarily more likely to occur, and a winning result does not mean that future bets will be successful.

Before you play, decide how much time and money you are comfortable spending. Consider this amount an entertainment expense, in the same way you might budget for dining out, films or other leisure activities. Only use money that is available after essential costs, including housing, food, bills, transport, savings and other financial commitments, have been covered.

Do not gamble with borrowed money, money intended for household expenses or funds needed for debts. Avoid increasing your stake because you have lost, and do not try to recover losses by continuing to play. Chasing losses can make a difficult situation worse and may lead to decisions that do not reflect your original plans.

Practical habits for safer play

• Set a spending limit before you begin and stop when that limit is reached.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money and regular bills.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Do not borrow money or sell belongings to fund gambling.
• Treat wins as part of the gambling experience rather than as income.
• Keep track of deposits, withdrawals, wagers and time spent playing.
• Talk to someone you trust if your gambling habits begin to concern you.

Gambling should never interfere with your relationships, work, study, health or everyday responsibilities. If it is no longer enjoyable or feels difficult to control, taking a break and seeking support are sensible steps.

Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your intended boundaries. Depending on the features available for your account and the requirements that apply to the service, responsible gambling tools may help you manage spending, playing time or access to your account.

Personal limits

You may be able to request or use limits relating to deposits, losses, wagers, session length or other account activity. A limit should be selected before gambling and set at a level that is affordable for you. A limit is not a target and should not be increased simply because you have reached it.

If you ask for a limit to be reduced, the change may take effect in accordance with the applicable rules and any required cooling-off period. Requests to increase or remove a limit may be subject to a delay or additional checks. These safeguards are designed to give you time to reconsider a decision made in the moment.

Time-out and account closure

If you need a short break, you may be able to request a time-out or temporary suspension of access. If you believe you should stop gambling for a longer period, consider requesting account closure or self-exclusion. Self-exclusion is a formal decision not to gamble for a chosen period or until further review, where that option is available.

A break or closure should not be treated as a temporary inconvenience to work around. Do not create another account or use another person’s account to continue gambling during a time-out or self-exclusion period. If you want to take a break, contact the relevant support team through the available account or website channels and clearly explain what you need.

Account and payment safeguards

Keep your account information secure and do not allow another person to use your account. Review your transaction history regularly and tell the relevant support team if you notice activity that you do not recognise. You can also speak with your bank or payment provider about available gambling transaction controls, where those services are offered.

Tools may support responsible decisions, but they do not remove the risk of loss or replace personal judgement. If you find that limits are not enough, stop gambling and seek independent assistance.

Recognising when gambling may be harmful

Problem gambling can develop gradually. It may affect anyone, regardless of age, income or previous experience. Some people are able to gamble occasionally without difficulty, while others may find that gambling becomes harder to control over time. Paying attention to changes in your behaviour can help you act early.

You may wish to pause and seek advice if you notice one or more of the following signs:

• Spending more time or money gambling than you planned.
• Trying to win back money after a loss.
• Increasing your stakes to achieve the same level of excitement.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or missing payments because of gambling.
• Selling belongings or using savings intended for another purpose.
• Gambling to escape stress, sadness, boredom or other difficult feelings.
• Missing work, study, appointments or family commitments because of gambling.
• Arguing with people close to you about your gambling.
• Feeling guilty, anxious or distressed after playing, but continuing anyway.
• Thinking about gambling frequently when you should be focused on other activities.

One sign does not provide a diagnosis, but it is a reason to take your concerns seriously. You do not need to wait until a crisis occurs before asking for help. An early conversation with a trusted person or qualified support service may help you understand your options and make a plan.

What to do if you are concerned

1. Stop gambling and avoid making further deposits or wagers while you consider your next step.
2. Use an available time-out, account closure or self-exclusion option.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Review your finances and prioritise essential bills and other immediate needs.
5. Contact an independent gambling support service in Australia for confidential advice.
6. If you are experiencing severe distress or feel unsafe, seek urgent help from emergency services or a crisis support service.

Age, wellbeing and support

Gambling is only for people who meet the applicable minimum legal age. Do not allow children or other ineligible people to access your account or gambling devices. Keep passwords private, use appropriate device security and supervise access to shared computers or mobile devices.

If a young person is viewing gambling content or attempting to gamble, take steps to prevent access and consider seeking advice about online safety. Account holders are responsible for protecting their login details and should notify the relevant support team if they suspect that another person has used the account.

Support in Australia

Independent gambling support is available across Australia. Gambling Help Online and state or territory gambling support services can provide information, counselling and practical guidance for people who gamble and for affected family members or friends. These services can help with budgeting, managing urges, discussing self-exclusion and planning a break from gambling.

You can also speak with a general practitioner, mental health professional, financial counsellor or another qualified adviser. Support is available whether you are concerned about your own gambling or the gambling of someone close to you. You do not have to manage the situation alone.

Slotsmines Casino can provide information about the responsible gambling measures available through the service, but it cannot provide medical, financial or legal advice. Independent support may be more appropriate for advice about debt, mental health, relationships or other personal circumstances. If you need help with your account, use the support channels made available on the website and explain whether you are seeking a limit, time-out, self-exclusion or account closure.

By gambling, you accept that outcomes are uncertain and losses are possible. Please make informed decisions, stay within limits you can afford and take action as soon as gambling stops being enjoyable or manageable.